Shipping Policy

Last Updated: August 8, 2026

At Jellycat, we are committed to getting your order to you as quickly and smoothly as possible.

Free Shipping

We are pleased to offer free shipping on all orders. There are no additional shipping charges at checkout.

Order Processing & Handling

Orders are typically processed and prepared for shipment within 1–5 business days after your order is placed.

Please note that orders may take longer to process during holidays, sales, or periods of high order volume.

Delivery Time

Once your order has been processed and shipped, the estimated delivery time is 5–8 business days.

Delivery times are estimates and may vary depending on your location, shipping carrier, weather conditions, holidays, or other circumstances outside our control.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, when available.

Please allow some time for tracking information to update after your order has been shipped.

Delayed or Lost Orders

While we work with our shipping partners to deliver orders on time, Jellycat is not responsible for delays caused by shipping carriers, weather, customs, holidays, or other circumstances beyond our control.

If your order appears to be significantly delayed or has not arrived within the expected delivery timeframe, please contact our customer support team with your order number so we can assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned to us because of an incorrect or incomplete shipping address, please contact our customer support team for assistance. Additional shipping costs may apply if the order needs to be reshipped.

Contact Us

If you have any questions regarding our Shipping Policy or your order, please contact our customer support team through the contact information provided on our website.

Jellycat reserves the right to update or modify this Shipping Policy at any time.